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Cashing check doesn't allow me to even try!

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Contributor

Cashing check doesn't allow me to even try!

So when I click on cash a check it says your account cannot process this at this time or something similar to that I can't even get to the point where I can upload a check at all and I work from home and I'm self-employed and at the moment I'm quarantined and living homeless shelter with my kids so this is my only income and I received a cashier's check which I need to deposit and it won't even give me the chance to do it does anyone have any options Thanks *Signed Confused