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Cashback not credited till now. Please help

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Cashback not credited till now. Please help

I had done transaction on goibibo and as per promotion if i payment through paypal i will received cashback voucher of 200 Rs. I did the transaction 26 August 2019 but till 28 OCT 2019 i haven't received any cashback voucher. I complaint via email but from that only computer generated email received no one is helping no response from any support person. Please help me. Cashback not received 5 days after suucessful transaction 

2 REPLIES 2
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Esteemed Advisor

Re: Cashback not credited till now. Please help

@RajendraJain 

 

For Indian customers, PayPal has different cashback offers in place at the moment. Firstly, I would recommend checking your eligibility for the specific offer both on Paypals website and on the merchant's website. Generally, the offer is valid only for first-time users’ first transaction on PayPal and can be availed once per PayPal user. Please note that if you have already used PayPal in the past, even with a different account, you would not be eligible for the offer. Also, the cashback voucher will be in the form a discount for your next purchase and no credit will be issued to your balance.

If the offer is specific for one merchant, though, Terms and Conditions may be different! I would recommend reaching out to them directly too. Here is the cashback offer webpage on Paypals website where you can find more information.
https://www.paypal.com/in/smarthelp/article/FAQ3976

https://www.paypal.com/in/smarthelp/article/where-do-i-find-my-paypal-cashback-voucher-faq4061


Advice is voluntary.
Kudos / Solution appreciated.
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Re: Cashback not credited till now. Please help

As per term and condition on merchant and paypal site. I checked already and I was eligible for total 700 discount and the term and condition of getting discount was new paypal user and first transaction and that  both condition is fullfilled by me. On my first transaction using paypal on goibibo. Goibibo instant discount of 500 already got while booking the ticket and other remaining  200 INR will going to issued by  paypal after successfully payment.

*But till now from 26 August 2019 to 28 OCT 2019 i didn't received any cashback voucher. Can you please help me* @kernowlass