Cash Card declined with a balance

Broman4567
Contributor
Contributor
My cash card has a balance but it is being declined.
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1 REPLY 1

WarrenPink
PayPal Employee
PayPal Employee

Hi @Broman4567

 

I hope you're doing well. 

A declined transaction has multiple reasons. Most common reason is available balance and the next common issue is Security. You may contact our Customer service so they can check it out.


Click on the words "Help / Contact" at the bottom of paypals pages.
Use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in.
Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
You may contact Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

 

Hope this helps! Stay safe. 

 

 

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