Cannot use PayPal to purchase in-app on ipad

Lynnie3
New Community Member

I try to log in on iPad or but within an app and it takes me to a pop up window to log in. I do. It says successful, ‘click here to return to seller’ or ‘cancel’. So obviously I select ‘click here to return to seller’ but the button never works or takes me anywhere. Very frustrating:(

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Lynnie3

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues making a purchase. I'd first recommend making sure your app is up-to-date. If you're still running into issues, sometimes deleting and re-downloading our app will do the trick. If you're still running into issues after that, I'd recommend reaching out to our Customer Support to research this a bit further. 

 

You can reach our Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

 

Good luck!

 

 - Jon K


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