We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
For years, the fingerprint login worked flawlessly. Recently (as in the past month or so, Jan / Feb 2018), it no longer works. From the PayP al app login screen I can choose to login with password or PIN, but when I click 'fingerprint', nothing happens. I tried to fix this in settings, and it seems maybe the link between fingerprint support and the Paypal app is broken, so I tried to re-link it:
I went into my android settings: Settings/Fingerprint/Pay with PayPal and clicked 'Link with PayPal' at the bottom of the screen. On the next screen (which I think is in the 'FIDO Ready' fingerprint app, not sure though), I clicked 'Link your Fingerprint'. All straightforward so far.
But every time I do, the screen goes black after a few moments, and I get the message "Unfortunately, PayPal has stopped".
I've tried this about a dozen times, before and after reboot, same thing happens every time. I have a Verizon Galaxy S5, unrooted, with the latest Android firmware and the latest PayPal app installed. Apparently I also have the latest version of FIDO installed.
All I can think is that maybe a recent PayPal app update or change on their end is no longer supporting fingerprint login, or there's a new bug that is preventing the fingerprint software from linking with PayPal. I'd love to hear any explanation (ideally from someone at PayPal), and how to fix this.
Hey Everyone, yup I've been having the same problems as above. I have found the only way to get it to work again was by downloading an older version of PayPal (e.g go to This website) and find a version of PayPal before when your S5 fingerprint stopped working (I chose v6.14) and voila, as soon as I signed in it asked me if I wanted to link my fingerprint to the app. The problem is purely with the new version of the App (as of 19/04/2018).
Thanks ValiP1, but I don't have that option. In my current Paypal app (latest version as of 9/5/2018) at least, there is no option to enable or disable fingerprint login under the 'login and security' settings, so I can't try that solution.
I still have my S5, the Paypal app has updated multiple times since my original post, but nothing seems to have changed..
I also had this issue on my one +3t....it is because of the last update as u stated. The solution that i found out is to disable fingerprint login in Settings /login and security then logout, login again with pin or password and it will ask u if u want to choose fingerprint login, select yes, add ur fingerprint and voila.... It will work again like before... Hope will help u