Hi @David29999. I hope you're doing well. This might help you out. I do apologize your question is a bit unclear to me so let me share this to you.
Below are some of the main requirements you need to meet to benefit from Seller Protection:
- The transaction must be marked as eligible or partially eligible for Seller Protection on your Account Transaction Details page.
- Your PayPal integration must be up to date.
- Your account must be in good standing.
- You must respond to our requests for documentation and other information within the required timeframe.
For physical goods:
- You must ship the item to the address on the Transaction Details page.
- You must provide proof of shipment, proof of delivery, or signed delivery confirmation where applicable.
You could also check this link https://www.paypal.com/ph/smarthelp/article/FAQ1156. Thank you for your business and God bless.
