Beware of paypal returns postage refund promise!

harria01
New Community Member

Paypal say they will refund postage costs of if approved (max 12 within a year upto £15 each)....

 

I submitted a request and was approved email dated 7th March:

We're pleased to inform you that your request for a refund of £4.45 for your return shipping costs will be deposited directly in your PayPal account balance within 5 working days from today.

A maximum of 12 requests are allowed per person during this calendar year.

 

It is now 10th April over a month on and after 2 messages to paypal no refund and totalling ignoring my query, seems more of a drive for sales to keep their customers happy and a total disregard to the buyers.

 

 

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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi harria01 and welcome, 

 

We are currently experiencing delays with our return postage option. We are currently working to resolve this so please do not worry, if you have been accepted for a refund then you will receive it. Apologies for any inconvenience this has caused. 

 

Thanks 

Paula 

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