Unable to Make Payment Synchrony Down?

gadget069
Contributor
Contributor

Trying to make my payment today for my PayPal Smart Connect Account and I keep getting this error when being transferred to Synchrony "We are unable to make the requested updates. Please try again later.
Please go back to Account Summary page Account Summary"

 

I may not remember to make the payment later today as I will be busy.

 

 

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21 REPLIES 21

djones45t1at
Contributor
Contributor

Getting the same exact problem.

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Hiraeth
Contributor
Contributor

Me too. Similar message comes up on the app on my phone, so I can’t pay there either. I can’t even send an electronic payment through my bank because I don’t know my whole account number and can’t access it to get it.

 

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AKappel
Contributor
Contributor

Same! I've been getting the error since Friday and it's the same result from both mobile and desktop. 

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ScottyD1
Contributor
Contributor

Experiencing the same thing both yesterday (Sat 6/29) and today. Tried different browsers, cleared cache, and tried the different links in PayPal to "Paypal Smart Connect" (synchrony) - NO GO: "We are unable to make the requested updates. Please try again later."

FYI -A phone number to pay by phone for PayPal Smart Connect can be found here:

Best of Luck,

Scotty D.

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gadget069
Contributor
Contributor

I called Friday and made a payment over the phone, but it seems that payment hasn't been processed. This has crippled me selling anything via PayPal as I cannot use those funds for my smart connect payment. Once I have more time I will start making calls on Monday. Whatever is going on needs to be fixed asap. 

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KParker01
New Community Member

Same issue here.  Had to call number listed on invoice to make an EFT from bank.  PayPal Credit Services:[Removed. Phone #s not permitted]/p>

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laurelm
Contributor
Contributor

I've also been trying to pay since Friday. The virtual assistant tells me to refresh the page.....lol.

 

 

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Hiraeth
Contributor
Contributor

I’m also getting the message to reload the page from the virtual assistant, so that’s useless too!

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alansland2000
New Community Member

I've been trying since friday and I've sent emails. No response and still can't make payment. I tried calling and couldn't get through. What are we supposed to do?

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