Hello @bejay1,
Welcome to PayPal Community! It sounds like you may be referring to a promotional offer. If this is correct, please review the Terms and Conditions of the offer as promotions can differ and may be limited. If you continue to have issues, you can reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
Message Us
Twitter Direct Message
Facebook Instant Message
I hope this helps!
Iris
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