why am i charged with interest?

[pidr029]

i just noticed that paypal credit has been charging me interest since Jan 2023. per my records, i never missed payment, i never had any expired promo and i pay more than the minimum. almost all of my purchases are no interest for 6 months. i tried contacting customer service. the only thing they can do is to waive 1 of the 12 interest charges. should i call synchrony directly? thanks in advance!

[PayPal_Ayesha]

Hello @pidr029,

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about the interest charged and I know that can be frustrating. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period. No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account. If you met all of the criteria and still have been charged with interest, I would suggest to contact PayPal Credit Team directly so that our concerned team can review and help you clarify your doubts. Contact details of the team is mentioned in the bottom of this page. 

Regards,
Ayesha

[lonerider7]

I have the same issue but with the paypal world cashback mastercard. I have only had the card for 2 months and they are charging me interest. I recall that when I signed up it was due to the 6 month introductory 0% promotional apr. Who do I contact?