Hi @kernowlass, @PayPal_JonK, and @PayPal_Bindu,
I have a thought about why the article is showing up now where it did not before.
The moderation team typically posts links with the country code removed from the URL, so that the local page (if one exists) will show for anyone clicking the link, regardless of where they are. This works most of the time, because most of the articles have a localized version for every country. In those cases where a product is regional, the unavailable page will not show for most people when they first enter the Help Center from a country that doesn't have the product, and therefore doesn't have a version of that page.
However, if you have loaded a US article that you found for someone else just prior to visiting that link, the page may have retained the cookie that says you are viewing US pages now, and it probably loaded the US version of the page.
Sometimes when a page is country-specific, we might keep the country code in there and specify that it's information specific to that country or region. We don't always think to do that though, so apologies for the confusion.
You can always stick the country code back in the URL right after the paypal.com/ portion of the address, with another slash following it before the rest of the URL, or replace the existing country code with another one. Example:
Without the country code: https://www.paypal.com/cshelp/article/i-forgot-my-password-how-do-i-reset-it-help143
With the country code: https://www.paypal.com/us/cshelp/article/i-forgot-my-password-how-do-i-reset-it-help143
Let me know if you have any questions!
I know the topic derailed a bit for this information, but I hope it is helpful. 🙂
Olivia
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