remove 'add shipping label' status?

Fruit-goose
New Community Member

hello I am a digital artist and have just noticed for as long as I have been using invoices it has been set as expecting a shipping label for payments, as I deal in only digital goods this is not necessary. Is there a way to correctly remove this 'add shipping label' status and remove it from future invoices?

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Fruit-goose

 

Welcome to the PayPal Community! This is a great question. After some research into our invoicing system, the only way I could find to process this as a "digital good" is to click "Add tracking info" in the Transaction Details, and then select "Order Processed" in the drop-down menu as well as the "Tracking information not required" box under that drop-down menu. 

 

My apologies for any inconvenience this may cause,

 

 - Jon K


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