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Same thing happened to me, according to T&Cs I was supposed to get a tenner in Jan 2020, it's February now and all I get is similar promotional emails from PayPal offering the same deal for 2021. I want my 1p back!
Same here I have had to keep chasing paypal to get our money. Paypal have really gone downhill for customer service they are impossible to contact now. Really fed up.