can not remove card

haithambasha
New Community Member

hello 

I have an a problem with removing my credit card from my account because i want to change the credit card to a new one can you solve it for me i have tried it to much but its not removing the old card 

 

thanks  

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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @haithambasha 

 

Here is how to remove a credit card or debit card from your PayPal account.

  • You may not be able to remove a card depending of your pending transaction, or if your card was the backup payment method for a recent instant bank payment. Wait a few days and try again.
  • You may not be able to remove your card if you have a negative balance in your PayPal account. In this situation, you must bring your balance to zero or higher to remove your card.
  • If you remove your only card and have a confirmed bank account, you’ll no longer be able to make instant bank payments. Instead, they’ll be sent as eChecks, which take up to 4 business days to process.

Thanks

Gane26

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