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Zero-balance invoice stuck "pending".

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AtthisArtsLLC
Contributor
Posted on

I sent a zero-balance invoice to show items purchased along with a credit for the full purchase amount. This invoice is stuck "pending".  The customer has no option to pay or provide a shipping address. It is stuck on their end showing "unpaid". And I cannot mark the invoice as paid on my end. If I try "record payment" I get an error saying "Payment amount should be greater than zero" and if I try applying a payment of, say, 0.01 I get "Payment cannot be greater than the amount due."

 

My only option is to cancel the invoice. But I need to ship the items and want the customer to have a record.

2 REPLIES 2

Zero-balance invoice stuck "pending".

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exodusmusic
New Community Member

Yes, something changed because I am now having the same problem, I have a lot of customers that I have done this for because I offer store credit through some of my programs. It used to work just fine, but now I can't record the payment with the exact same issue you are describing.

Zero-balance invoice stuck "pending".

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PCHelp-Guru
Contributor

I also have this issue.  As a service provider, when folks pay me at time of service I want to create a zero-balance invoice for record purposes.  Once I email and/or print it for them, I actually have to Cancel it, otherwise it is constantly showing as Pending.  And since I set up auto-reminders for unpaid invoices in general, they get an email 30 days later saying their zero-balance invoice is due.  Very embarrassing to tell them, "Sorry, a computer oversight - there is obviously no balance due."  And, like others have found, I cannot record the initial payment if the balance is zero.  I hope someone has figured out how to do this the "proper" way!

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