Why does my reader keeps saying hello or welcome but won't read the card inserted?.

[ASKDrAPPLEwhite]

My reader keeps saying hello or welcome but won't read the card inserted.

[Vythanh89]

@ASKDrAPPLEwhite  Hello. I think it was because you texted in a long time distance, so the system will think that you have just started the problem, try to text 2 consecutive messages in a short time.

[PayPal_Ayesha · Accepted solution]

Hello @ASKDrAPPLEwhite,

Welcome to PayPal Community Forum and thank you for posting!

I understand that you're worried about the Zettle not working. Here's the help center article for some trouble shooting for Zettle. If the issue still persists after trouble shooting, please reach out to our merchant tech support team to find if they can help you with the issue or can reach out to Zettle team to find out more about Zettle so that they can look into the issue and help you accordingly.

Regards,
Ayesha
 

[ASKDrAPPLEwhite]

Thanks Ayesha 😊. I will let you know if the article helps 😀.