Where can I set PayPal to allow screenshots inside the app

TimB_2000
Contributor
Contributor

The PayPal app won't allow me to take screenshots. Is there somewhere in the app I can change this? I looked in account security and account preferences and can't find it.

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

PayPal_Bindu
Moderator
Moderator

Hello @TimB_2000,

 

Thank you for visiting our Community Help Forum!

 

I see you're looking to get screenshots from PayPal app. I would like to inform you that PayPal app may not allow you to take a screenshot of the page which contains sensitive information for security reasons. If there's no sensitive information, you can try logging in from browser and capture the screenshot by using Print screen option from your keyboard.

 

I hope this information helps,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

Login to Me Too
4 REPLIES 4
Solved

PayPal_Bindu
Moderator
Moderator

Hello @TimB_2000,

 

Thank you for visiting our Community Help Forum!

 

I see you're looking to get screenshots from PayPal app. I would like to inform you that PayPal app may not allow you to take a screenshot of the page which contains sensitive information for security reasons. If there's no sensitive information, you can try logging in from browser and capture the screenshot by using Print screen option from your keyboard.

 

I hope this information helps,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

TorbenSchramme
New Community Member

Hi Bindu,

 

I also wanted to take a screenshot in the PayPal app and ended up here, reading that this is not possible.

Frankly speaking, this is paternalism in my opinion. It's my PayPal account, it's my transactions, it's my money - it's my risk if I want to take a screenshot of it. Put it to a special setting to allow screenshots, give me 3x a warning when I want to enable it - but don't block it completely. Even my normal banking app allows me to screenshot it.

 

I just wanted to send a friend an overview of several transactions he sent to me including the descriptive text of each transactions. Such a view is only available in the app - on the website the descriptive text for each transaction is missing. So in the end I have to take a phone to take a photo of my second phone with the PayPal app open...

 

Maybe you want to consider to allow screenshots in future.

 

Best regards,

Torben

Login to Me Too

GeekyTechnician
New Community Member

Agree 100% this is just making me asking a friend to take a picture of my phone and then send it to me. It's a stupid feature, now the info is in 2 separate devices, not just mine.

Login to Me Too

tvle1992
New Community Member
So I was equally frustrated with this ridiculous feature that is more like bug. But I did realize after making the payment that I can screenshot the email confirmation. Not that this helps people take screenshots of anything but a single transaction.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.