Two brand new Zettle 2 Readers report "Reader Damaged" -- what's up? Can these be reset?

[CarolynDan]

Two brand new Zettle 2 Readers report "Reader Damaged" -- what's up? Can these be reset?

[PayPal_paula]

Hi @CarolynDan, 

I am sorry to hear that your Zettle readers were received damaged. Please see here regarding warranty and returning damaged readers. 

Thanks

Paula 

[CarolynDan]

I asked two questions, neither of which you answered @PayPal_paula :

What's up with all the damaged readers?  I have now received THREE.

Can a damaged reader be reset?

If anyone can answer one or both questions it would be greatly appreciated.  Thanks.

[PayPal_paula]

Hi @CarolynDan 

I am sorry if you feel I did not answer your questions for you. For these types of questions, it is best to ask Zettle directly. Please reach out to them here

Thanks 

Paula 

[CarolynDan]

Now up to THREE Damaged Readers.  Still waiting for one that actually works.

[Liamdobson86]

I’m having the same issue, I’ve searched how to reset but nothing on YouTube or the internet is showing how, it is to be some issues with the design, I have a back up old izettle but the number 2 seems to have this recurring problem

[CharlieOnSax]

I have the same issue, used once perfectly fine, today I get this “Reader Damaged” message on screen, lost sales because of it now it’s the weekend can’t get hold of Zettle 😏

[Ardenmare]

Same here. Set it up, paired it, tested it. Now it's got the "Reader Damaged" message. Glad I brought my Square reader along with me to today's festival. From what I've read, the Zettle Reader 2 is junk. Haven't been able to find information on how to return it for a new one, or if that's even an option. Looks like I've got a new plastic doorstop. Sticking with Square and telling people not to bother with Zettle!

[PayPal_Meghan]

Hello @Ardenmare, 

Welcome back to the PayPal Community! 

I understand your Zettle Card Reader has a "Reader Damaged" message, and I'm sorry to hear that. We have a few troubleshooting steps on our Help Center, but for this specific error message, please reach out to Customer Support by selecting 'Contact' at the bottom of our website. 

I hope you receive a replacement soon! 

- Meghan