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Refund “threat” by consumer

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Confusion95
New Community Member
Posted on
I am an independent editor. I am just starting my company and work mostly with referrals. Clients & I use “friends & family” for the time being. I have a client unhappy with her edits. She already paid & I transferred the money over. Due to uncommunicated preferences, she wanted a full refund. We did not sign any sort of contract, so I gave her what I thought was appropriate & refunded 30%, as I put a weeks worth of time into editing her manuscript. She thanked me and I thought all was resolved. However, she wrote back two weeks later “threatening” a full refund still and saying if I didn’t fully refund her she’d file a dispute. What do I do with this? Does she even have any claim to do so? This isn’t at all right, in my opinion as I provided the service she asked for.
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Refund “threat” by consumer

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kernowlass
Esteemed Advisor

@Confusion95 


Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being permanently limited if you do so.


A buyer would not be able to open a Paypal dispute for non-receipt of item or item not as described as they would have no Paypal buyer protection.


However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection.


Advice is voluntary.
Kudos / Solution appreciated.

Refund “threat” by consumer

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Confusion95
New Community Member
I no longer accept this form of payment. However, since my business has not yet officially started and this client was more of a friend and agreed to simply pay me through a request, it was more like someone receiving money for babysitting or a small service like that. They are also overseas so… (not in US)

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