Hi @Pattycake99
Thank you for your post and welcome to the Community Forum!
I understand your concern about returning the faulty item you've received. We have a program to help with the return shipping cost. Information about return shipping reimbursement and to activate the service. Once you have activated, you can submit a refund request for your return shipping costs. For full details on the service, please refer to the terms and conditions provided in the article.
I hope this helps.
Ayesha
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