Refund issue

[Marns17]

Hello,

I recently received a refund from a pay in 4 transaction on the 27th of April but it is not showing in my PayPal balance or in my bank account. How can I see where this money has gone?

Thank you in advance for any help.

Marnie.

[kernowlass · Accepted solution]

@Marns17 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212

[Marns17]

Thank you 😊