Good day @BiancaArghiri,
Thank you for posting to the PayPal community.
For live accounts, please contact our PayPal Customer Service via the link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you to activate reference transactions.
If you are experiencing any technical issues, please create an MTS ticket by visiting the following URL: https://www.paypal-support.com/s/?language=en_US. Please provide us with detailed information about the issue, including any error details that you have encountered.
Sincerely,
Vaishnavi
PayPal MTS
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