The two different billing cycles I've attempted to call and pay specific balances, I've escalated to supervisor/managers to do the transaction. Or still shows up paying all the money on the wrong balances. It takes another phone call escalated to managers and one finally admits or will happen that way every time because of their system. You can't talk with the departments that do the re-allocation of your payment to verify it will be done purposely by that area/department!!! The first time, Re-allocation department finally got it right. Looks like I'm going through the same pain in the rear , and this time trying to pay off everything but ONE easy payments balances. All the money immediately went to the balance I wanted to leave on there and the rest I wanted to get rid of stayed right where they were. Even with rumors of eventually being able to eventually select on the website what you want to pay extra on our pay off early (from some of these managers), sounds more like corporate synchrony wants to make it so hard too pay off higher/deferred interest charges, that the average person will give up. Crappy ethics and business model!!!
