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Paypal Pay in 4 came up twice?

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RyanDean
Contributor
Posted on

I'm sorry about the title but I honestly don't know what else to write.

Here's what happened.  I went to XFROG to get one of the plant libraries while they were still on sale.  I sign in and continue to checkout.  At this point it asks me if I want to pay with a Credit Card, PayPal, or Amazon Payments.

I select PayPal, check Pay in 4,  and fill out the details and it sends me back to the merchant.  Now, xFrog's site tells me to log in before I can continue.  I do so - again - and continue with PayPal once more. This time XFROG's receipt goes through, I see the statement in my email and PayPal account....  But I also see two Pay in 4 charges authorizing,  for $49.75 each. 

What can I do about that?  I can't cancel either of them, the Resolution Center says "Sorry we can't do anything about that kind of transaction",  and xFrog can't do anything about Pay in 4.

9 REPLIES 9

Paypal Pay in 4 came up twice?

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RyanDean
Contributor

Addendum:  It came up twice yes, but since only one of them actually ended up being used for the purchase I was making, the second duplicate will just sits there until it times out and fails. 

Paypal Pay in 4 came up twice?

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StephieS123
Contributor
Same thing ended up happened to me as well? What ended up happening with your order? Did the second pay in 4 disappear? I was charged twice to my debit card and I’m wondering how long it will take them to refund them my money but I can’t make a dispute with pay in 4 on pay pal

Paypal Pay in 4 came up twice?

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RyanDean
Contributor

@StephieS123  The charge showed up twice, but only one of the two actually showed up on my Pay in 4 plan.  The other one just timed out and failed since it never officially went through with the payment I was making on the store.

Paypal Pay in 4 came up twice?

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StephieS123
Contributor
Was money taken out of your account twice? How long did it take for the money to return to your bank account? Thanks!

Paypal Pay in 4 came up twice?

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RyanDean
Contributor

@StephieS123  It was only taken out from the one that was actually used to make the purchase. The inactive one never did anything.
My only guess here is that with yours the actual payment (the one you took up with whoever the store or merchant was)  actually went through twice and so Pay in 4's also going through twice,  in which case you'd need to contact the store and ask about that.

 

When I asked xFrog about the double-charge, they checked and said their records only showed one charge going through. Sure enough, PayPal's Activity tab shows the same thing:  One xFrog charge, and only one active Pay in 4 plan while the other's sitting there waiting for an authorization that never ends up happening.

 

From what I understand, the Pay in 4 plans only become active once the payment they're there for actually goes through - so the duplicate one with my example just expires on its own since the actual purchase I was making only went through once.

Paypal Pay in 4 came up twice?

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alainah
Contributor
Did you ever have your charges reversed? I have a set of pay in 4 charge for a payment that went through after the entire amount was taken from my account. The company I purchased from only shows one set of charges so I don’t know where the pay in 4 charges are being sent. If anyone has any insights it would be super appreciated.

Paypal Pay in 4 came up twice?

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iambrsmith
Member
dude same. except i got charged 6 TIMES. very frustrating. did you ever get it fixed?

Paypal Pay in 4 came up twice?

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guerrasendy
Contributor
They always charge me twice or even three times when I use PayPal in 4. It’s becoming really frustrating. I don’t understand why they have to put this hold. It’s happened to me 5 times now and it’s really upsetting. I have to call them all the time to fix it. It takes 3 days for the funds to go back and some of us can’t wait that long for our money to go back into our accounts. Wish they fixed this and only made it go through one time

Paypal Pay in 4 came up twice?

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JoeyL144
New Community Member

There's always a catch in something that looks too good to be true.

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