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Paypal Cash Card Request Issue

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pompemama
New Community Member
Posted on

When I request a paypal cash card, I get the error message 'We cant update your account'. I get this on a desktop computer and my iPhone. How can I fix this problem so that I can request and receive a card?

1 REPLY 1

Paypal Cash Card Request Issue

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PayPal_Ayesha
Moderator

Hello @pompemama,

 

Welcome to the community forum and thanks for posting.

 

I am sorry to know that you're facing issues while requesting a PayPal Cash Card. I would recommend you to clear cache and cookies or try using a different browser or try a different device by following the details in this link. If you're still unable to apply for a card, kindly reach out to our customer support team through the contact options available on our website so that our advisors can help you accordingly.

 

I hope this helps,

Ayesha


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