Paypal App

ChrissiHa
Contributor
Contributor

Hello, I have a problem with the paypal app. When I try to log in it keeps crashing and closing itself. It has been going on for months now... I have tried to deinstall and reinstall it but it hasn't worked. Does anyone have any other tipps?

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2 REPLIES 2

PayPal_Meghan
Moderator
Moderator

Hello @ChrissiHa

Welcome back to the PayPal Community! 

I'm sorry to hear that the PayPal Mobile App keeps crashing when you're trying to log in. In addition to uninstalling and reinstalling, I recommend clearing the App's Cache in your phone's App Settings and restarting your device completely to make sure it has a strong internet connection. If that doesn't work, please reach out to Customer Support by selecting 'Contact at the bottom of any PayPal website for further assistance investigating. In the meantime, you can access PayPal by logging into PayPal.com on a mobile web browser or a desktop. 

I hope you can use the PayPal Mobile App soon! 

- Meghan


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ChrissiHa
Contributor
Contributor
Unfortunately it still doesn't work. I have tried to clear the cache multiple times now. And also deinstalled and installed again. Now I cannot even log in anymore. After doing the captcha thing it keeps closing itself... I will try to use contact for this issue
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