Payment security in my statements

mat1986
New Community Member

I receive this in my statement every month, can I drop payment security? PAYMENT SECURIT[Removed. Phone #s not permitted]/span>

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4 REPLIES 4

PayPal_Bindu
Moderator
Moderator

Hello @mat1986 

 

Welcome and thanks for posting your question in the PayPal Help Community!

 

I see you're looking to drop the payment security option for your PayPal Credit account. You can protect your PayPal Credit account balance with optional Payment Security. Please refer this article for more information on Payment Security and contact the PayPal Credit team for the options to drop the payment security plan.

 

Have a great day!

Bindu

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Onlythumper
Contributor
Contributor

I found out that you have to perform this from a computer, not a phone (the phone apps make it impossible to cancel your enrollment in the payment security "benefit").

 

1.) Log into your Paypal Account on your computer.

2.) Scroll down until you see your PayPal credit module, and click "view details" or similar to be taken to your PayPal Credit account.

3.) Click on "Credit Service" menu item, then select "Payment Security" (you will be taken to the payment security details page)

4.) Click on "Manage Benefits" button (you will need to allow pop-ups for the page if it fails to load)

5.) you should now be on the Synchrony page. On the left, under the Payment Security Program section, click on the "Cancel" option

6.) Scroll down to the bottom of the page and you should see a dropdown with a pre-selected option (OLC - Cancel or something), make sure it's selected and then click the "Cancel" button.

7.) you will see a confirmation, click the confirmation to open as PDF and save for your records in case they try to continue charging you for it.

 

This is some underhanded BS. PayPal and Synchrony should be ashamed of themselves. I'll be telling everyone I can NOT to sign up for this crap.

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sarahk5
Contributor
Contributor

although i never ever enrolled to payment security , the PayPal keep charging me about around $41 monthly for about 2 years & they refuse to refund me when i disputed

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Determined1
New Community Member
This is happening to me as well! Did you get a refund?
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