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Payment from customer has been "Pending" on an invoice for over 2 months

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rettilg
Contributor
Posted on

The buyer will not respond to communications and I've been unable to cancel this invoice.  The option to cancel the invoice is not available since the payment reflects "Pending." How long can a payment be pending the platform initiates a response or auto resolution? 

 

It's apparent that the payment is not coming through. I know the buyer is alive and well because I've seen posts in some Facebook groups. In the meantime, I cannot return the items on the invoice to my inventory until the invoice is canceled. 

 

Thank you ever so much for your help. 

1 REPLY 1

Payment from customer has been "Pending" on an invoice for over 2 months

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Catballi
Contributor
Most occasions the payment will stay pending if the seller does not have a verified bank account in their payment methods settings. It's hard to tell with little knowledge of your personal settings

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