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PayPal will not help with a merchant refund using PayPal credit

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Mel0753
New Community Member
Posted on
My husband bought decking and paid using PayPal credit. When it arrived every piece was split. He requested that it be collected by the company and refunded. They arranged free collection, what a mistake! The company have sent an email confirming collection and refund but it hasn’t been received. PayPal won’t help at all because we didn’t arrange the collection and have a tracking number. The company just put the phone down on us! What a nightmare, is there anything we can do?

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