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PayPal.ME -- Only offer SEND, not REQUEST

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TBGTOMCOM
Contributor
Posted on

When I provide a link for PayPal.ME it offers the person a REQUEST and SEND button... I only want them to send, not request. Is there an option to disable REQUEST?

12 REPLIES 12

PayPal.ME -- Only offer SEND, not REQUEST

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SallyWhitehead
Contributor

YES! Exact same issue for me. Only noticed it yesterday so not sure how long it's been happening. It's still doing it this morning.

My link previously took people to the nice clear £0.00 SEND pop up for them to easily fill in but now it's VERY confusing and will undoubtedly put people off. Not happy! 

PayPal.ME -- Only offer SEND, not REQUEST

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filfil75
New Community Member

Me too, I find quite stupid for a seller to allow a money request from customer.

PayPal.ME -- Only offer SEND, not REQUEST

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Louloupurple
Member

Me too, very unprofessional as now I have had some spammer requesting I send them money. Not happy. 

PayPal.ME -- Only offer SEND, not REQUEST

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davecotter
Contributor

does PayPal tech support even look at these message boards?

Why the hell would I offer customers to request money from me? Three times in the last month i've gotten accidental requests. Grrrrr. Does paypal bother to do user testing on their user experience?

PayPal.ME -- Only offer SEND, not REQUEST

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davecotter
Contributor

direct from PayPal tech support: "At this time, the feature you're referring is not offered. I regret that I am unable to speculate on future availability"

PayPal.ME -- Only offer SEND, not REQUEST

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JoleneGrace
New Community Member

Hi,

 

I am having the same problem, I run a non profit so just got a request for funds from a donor! 

You reached out to tech support and that was their answer? Not that there was a way to remove it?

 

Thanks.

PayPal.ME -- Only offer SEND, not REQUEST

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davecotter
Contributor

yes, i reached out to tech support about this very issue, explained how stupid this was, and that was their answer. there is no way around it.

PayPal.ME -- Only offer SEND, not REQUEST

Options
Dsaint3
Member

I agree as well. It is not helpful to have both options available. It is too confusing to the customer or anyone really who gets the link. Makes more sense to have this do what the user wants - either request money or send it, but not both. The only helpful update that I have seen as a better option is the QR code that is now available that only lets people send you money. Still would be nice to get the paypal.me link to have more control over how money is received or sent. Please PayPal make this change. 

 

PayPal.ME -- Only offer SEND, not REQUEST

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Mohamedhassan4
Contributor
Same problem and no solution till now

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