PayPal Credit payment date changed without notification.
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My PayPal Credit payment date was moved up 2 days. It's been the 9th of each month for years and without notice it was changed to the 7th.
When I contacted via the Live Chat and requested a human, that human informed me that the date change was, "I have reviewed the satement information posted/sent and I see that the payment due date was changed due to recent changes in terms, wherein the grace period changed from 25 to 23 days."
Another support person (I got disconnected from the first when my phone rang), says they sent notice on 4/20/21, but I see no email from them and didn't get postal mail about it either. They said it was in an email. I don't delete emails, so I'm confident it never was delivered.
They also levied a LATE FEE for the "late payment".
I'm concerned this may be happening to potentially MILLIONS of people/accounts.
Anyone else see this activity?
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This happen to me too just recently. I am not happy what so ever. Got my due date moved two days earlier. I've never had this happen in all the years I have had paypal. I've never not paid a payment before but this makes me never want to give you any of my money every again. The late fee needs to be waived. Contact me back any time of the day. I need this resolved before next payment due date or will that be changed to two days earlier like you did to me this month?!
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Yes, they pulled this crap on everyone I know that uses Paypal credit. I logged in to make my usual payment on the 20th, found it was now due on the 18th and they charged a $29 dollar late fee. I immediately closed my account, paid the balance in full and am taking steps for a regulatory agency to take a look at this massive predatory lending practice. https://www.consumerfinance.gov/complaint/
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Just an update. Paypal Credit aka Synchrony Bank rejected my payoff attempt while crediting a lower amount processed through the same method/account on the same day. My bank indicated NOTHING attempted to hit the account in the amount of $1500.00 from Paypal Credit. Later that day, the Paypal Credit system accepted the payment. I called customer service and they issued a check for 62.02 in overpayment. The very next day Paypal Credit manually adjusted and reversed the closeout payment of $1500.00. I filed yet another complaint with a Federal Agency. Just for fun I called Paypal Credit and had their phone agent submit yet another payoff request for the very same account. We'll see how it goes. My advice to anyone considering the use of PayPal, PayPal Credit, or Synchrony bank, especially they're being the service provider for big-name retail companies is always BAD NEWS. Run from the potential DO NOT WALK. It's like visiting a Wild West Banana Republic of Deceptive practice finance and it will not only hurt your wallet but nearly drive you insane in the process.
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I think there should be an audit to discover the answer to the questions "How man people affected" and "how much did Synchrony Bank gain in the process".
The result in my case caused my minimum payment due to go from $81.00 a month to $143.00 a month... regardless of the fact that I have NEVER had a late payment and ALWAYS paid a lot more than the minimum due... and most importantly to me THEY REPORT MY CREDIT AS DELINQUENT affecting my credit score
Search for "Consumer Protection Agencies" in your state and file a complaint with each of them describing the details regarding Synchrony Bank's actions and the effect it has on you financially.
Most states handle these complaints through their Office of the Attorney General ... Department of Commerce ...
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PayPal credit is turning themselves into scammers with this move. I've been with them for 20yrs and haven't missed a payment and now I got charged $29 fee and they would not remove it. But the funny thing is they would allow me to change the due date back to what it was if you put a request , so the question is why was it necessary to change it in the first place other than to catch people off guard and impose a fee. SCAMMERS!
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