cancel
Showing results for 
Search instead for 
Did you mean: 

Pay in 4

Options
Rnedwards1231
New Community Member
Posted on
Has anyone one had issues with a retailer not completing an order that was paid using the pay in 4 option. PayPal has already made a pending charge and approved it on their end. The retailer will not complete the order.
1 REPLY 1

Pay in 4

Options
PayPal_RachelK
Moderator

Hi @Rnedwards1231,

 

Welcome to the community and thank you for your post!

 

I am sorry to hear what has happened. I do understand your concern. When you initiate an order with a merchant, the funds will be taken temporarily from your bank/card. This is called an authorization charge. 

 

If the merchant does not accept and process your order, the authorization will be voided. Depending on the merchant, this can take up to 30 days. Once the order is cancelled/voided, the funds would be released back to you.

 

I would suggest you contact the merchant to request they complete the cancellation process. Once this is done, it will reflect on your PayPal account.

 

I hope this helps!

 

- Rachel 

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.