Pay in 4 went through but also charged the complete full amount on a separate transaction

[ctff]

Hello,

I recently put in a order and used the Pay in 4 option. The pay in 4 went through but something went wrong during checkout and I was charged the full amount in addition to the pay in 4. How do I go about resolving this? 

[sharpiemarker · Accepted solution]

@ctff 

Contact customer services and have them review your the transaction:

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[88feefee]

I just had similar; was to be 4 payments but they took the whole amount!