Pay in 3

Dubdee
Contributor
Contributor

Issues with pay in 3. I tried to make a purchase using Pay in 3 earlier, have used it man times before and never had any issue with it (currently have 2 other very small pay in 3's active), while trying to complete the purchase it came up with an error saying it was not completed (cant remember the exact words). Thought nothing of it and tried a further 2 times with no success. However looking at my bank account and my paypal activity all 3 attempts are showing as pending, and the balance on my bank account shows the money taken (although it does state pending on my app). There is no facility to cancel any of these either? I have also e-mailed the seller (e-mail for the website). Paypal wont let me dispute it and i cant for the life of me get through to anyone either. Many thanks.

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PayPal_JonK
Moderator
Moderator

Hello @Dubdee

 

Welcome! I'm sorry to hear you've run into some issues with a recent payment attempt with your Pay in 3 purchase. Every PayPal Pay in 3 transaction will appear in your PayPal activity feed as the full purchase amount under the relevant merchant’s name as a ‘purchase’.  However, if it's showing the full purchase amount 3 separate times, reaching out to the merchant to see if they received 3 payments is definitely what we would recommend first. If you don't hear back from them, we'd recommend reaching out to our Customer Support teams for further assistance. 

 

Good luck with this transaction!

 

 - Jon K


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