Pay in 3 problems

Punk77
New Community Member
Ordered something online Pay 3 account has been charged but I did not enter my address in the online shop’s website will I receive my order as have no confirmation from shop as PayPal says still pending. It also came up as using a figure almost double what I was going to pay so I cancelled last minute but it still charged me. Any help appreciated
Login to Me Too
1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Punk77

Thanks for joining the PayPal Community! 

I'm sorry to hear your Pay in 3 purchase did not go through as expected. When reviewing your PayPal Activity, you should be able to determine if the correct address was used when your order was submitted. However, since the transaction only shows pending, if the merchant does not collect it, it should automatically void after 30 days. You can learn more about pending orders on our Help Center here

If you have any further questions or need any other assistance reviewing the transaction, please do not hesitate to reach out to Customer Support

I hope this information helps! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.