Pay in 3 - Taken 1st payment even though order didn’t go through?

Changry92
New Community Member

I went to make an order on HP website and continued to Pay in 3, the order didn’t go through and I have no confirmation order from HP but PayPal still took the 1st Payment from my bank?

 

even though on the PayPal website it says that if an order isn’t complete money won’t be taken. How can I get that money back? I have no order but PayPal have taken the money?

 

Im stressing out as it’s over £300 they’ve taken. 

help! Thank you!

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Changry92 wrote:

I went to make an order on HP website and continued to Pay in 3, the order didn’t go through and I have no confirmation order from HP but PayPal still took the 1st Payment from my bank?

 

even though on the PayPal website it says that if an order isn’t complete money won’t be taken. How can I get that money back? I have no order but PayPal have taken the money?

 

Im stressing out as it’s over £300 they’ve taken. 

help! Thank you!


It isn’t taken by the merchant because it’s only a “hold” on the funds. The hold will expire in a few days and drop off as if it never happened.


Kudos & Solved are greatly appreciated. 🙂
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