Nativity scenes purchased

[Krafty1]

I am Very disappointed with their product. How can I get a refund & return these products.

[kernowlass]

@Krafty1 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product. They don't get involved in quality issues.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

If you have already activated the return shipping option then you may be able to get help with return shipping costs.
That is until November when that option is no longer available.
https://www.paypal.com/us/webapps/mpp/returns
If you have not activated it previously then you won't be able to activate it now unfortunately.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[AndiT1]

I bought one from an ad on Facebook in October and I still don’t have it! I send emails and all I get is “please be patient.” How long am I supposed to be patient for?

[kernowlass]

@AndiT1 

That's up to you, if you think you have waited long enough then open a dispute?

[AndiT1]

I may just do that. It’s just ridiculous and it’s not like the “company” is being very helpful.