Log In Issues

[acedart]

I cannot seem to log into my PayPal account on my iPhone 7 app. However, I can, via the web browser. Any fix please?

[PayPal_Siobhan2]

Hi acedart, 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

Please check the "Settings" within your phone to ensure the latest update of the PayPal app has been installed. 

- Siobhan 

[acedart]

Hi, Thank you for replying. I have the latest app installed, yet I get the error prompt when logging in. However, I log in successfully using a browser. Regards

[PayPal_Siobhan2]

Thank you for confirming this. Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

- Siobhan

[miaMora]

Hi, I'm also experiencing this issue with my Iphone 8 Plus. I can't login into Paypal via the any browser or PayPal App on my phone. It keeps getting stuck on loading the 2 factor authentication screen. It does however let me login without 2FA, and works perfectly fine on my PC.

Any ideas? This started happening a month or two ago