Hi, when customers are purchasing via our website, they are directed to sign into their own PayPal home screen to finalise payment. However, recently there have been a few who have not gone to home page, instead to a page where it asks them to add card details to their account. Has anyone experienced this and suggest a potential fix?
Thank you for your post and welcome to the Community Forum!
In general, this may happen if our system does not detect a safe payment option for the buyer. Usually, this has nothing to do with the merchant, but with the buyer's account. I would recommend asking the buyer to contact us directly, or to add a different payment source to their PayPal account.
