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Is the PayPal Holiday Giveaway Free Entry Method working?

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mnaxo
Contributor

I don't see it in wallet. Would it be included in the PayPal balance? Or separate?

Is the PayPal Holiday Giveaway Free Entry Method working?

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UltraTraveler
Contributor

Thanks for the reply.

I did find such a message under Rewards in the app but not in desktop website.  I tired to open it on the app, but kept getting error.

I messaged customer service, but their response wasn't helpful at all.

 
"... let me clarify this.
Apologies as the email you received was a glitch on our system. Approximately, 160K customers received this incorrect email.
To appease you with the inconvenience, we have issued $25 voucher on your account and has been used already on the below transaction..."
 
It's such a lame excuse from Paypal for pretending to give customer satisfaction (here was $25 voucher to appease though you should not receive it).
I'm definitely not appeased.  That transaction the response referred to was a Best Buy targeted offer ($25 off $250+), which was before I received that winning (glitch?) email.  So far, I certainly have not received any $25 voucher (to spend on any purchase) from Paypal.  
 
The $20 million giveaway may have been a wishful thinking.  I'm disappointed in Paypal.

Is the PayPal Holiday Giveaway Free Entry Method working?

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asuit15
Contributor

I won $250 in the Holiday giveaway and tried to use the winnings to make a purchase online. Initially, it appeared that the transaction was successful and my order was placed but shortly thereafter I received an email from the retailer saying there was a problem with the payment method. Ultimately I had to use a different payment method to complete my order but the initial transaction is still pending on my PayPal account and the transaction amount was deducted from the giveaway winnings. I don't understand why it is still pending and the prize money deducted since I had to use a different payment method (PayPal credit) to complete the purchase anyway.

 

Anyone else have this issue? I have spent a couple of hours on the phone with PayPal customer service and was told that this is a technical error on PayPal's side and to wait a few days for it to be resolved. It has been over a week and there has still been no resolution or follow-up communication. 

Is the PayPal Holiday Giveaway Free Entry Method working?

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Mcotton01
Contributor
I am having the same problem. I won 250 as well and still have a pending transaction from 11/29 that I cannot cancel or change. I’m afraid I will lose out on the winnings.

Is the PayPal Holiday Giveaway Free Entry Method working?

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AaronW1
New Community Member

I won £25 in the Christmas Prize Draw, but it was immediately used solely to pay an automated £2.60 payment. This seems totally unfair. How can I pay the £2.60 in that transaction, and instead use the £25 on my *actual* next purchase? Seems like false advertising to claim that Paypal has given out £25 in credit (when it is clearly giving away less than 15% of that). I was honestly so happy when I saw that I had won the £25, as it could have helped with it being Christmas, and I now feel completely defrauded.

Is the PayPal Holiday Giveaway Free Entry Method working?

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rob59scot
Contributor

I got an e-mail several days ago saying that I had won £25 on the PayPal Christmas draw.

Is the prize supposed to be credited into my account?

I can't find any credit in my account.

I have purchased items with Paypal since the notification and can't see any evidence of it being deducted from my payment.

So have do I access the prize???

Is the PayPal Holiday Giveaway Free Entry Method working?

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vioti
New Community Member

I have no answer except to say I've won £25 twice - the first time it was credited to my account somehow (but not showing in my balance) so that when I spent money the first £25 didn't count and paypal pinged me to say the money was paid from my rewards.  Second time though nothing happened and it never appeared - obvs a glitch

Is the PayPal Holiday Giveaway Free Entry Method working?

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rob59scot
Contributor
Now sorted. I won another £25 and it came off my next purchase. The first winnings did not come off the purchase directly after that but came off a few days later.

Is the PayPal Holiday Giveaway Free Entry Method working?

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belfasthedley
Contributor

Rob,

 

I have won £50 for the last two weeks but they have not been credited. How did you sort it?

Is the PayPal Holiday Giveaway Free Entry Method working?

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rob59scot
Contributor
I didn't do anything. It didn't show up initially for my first 25 but I noticed after several days it showed up against something I had purchased. With the second amount it showed up immediately after I had paid. I didn't get any notifications but it did take the 25 off of both payments

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