Invoice

[Prakesh]

Hello, I am unable to send Invoice. I am getting an error message "Sorry, we couldn't create your invoice. Please contact our customer service team for any queries."

[PayPal_Ayesha · Accepted solution]

Hello @Prakesh,
 

Welcome to PayPal Community Forum and thank you for posting!
 

I am sorry to know that you're unable to create an invoice and I understand how important it is to have everything running smoothly. I know how upsetting this must be. I have noted your feedback and our technical team is already working on this to have it resolved as soon as possible.
 

Regards,
Ayesha

[heyocrochet]

I'm also having the same issue! Is this because my account is relatively new?

[PayPal_JonK]

Hello @heyocrochet and everyone, 

Welcome and thanks for stopping by our Community Forum. I'm sorry to hear you've run into some issues sending and invoice. While I understand this isn't exactly a payment decline, I'd recommend trying the steps in this Help Center article to link and confirm a card, add and confirm a bank, confirm your email, and confirm your phone number to see if it changes anything. If those don't help, please reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K

[Lucybru]

why can't I be able to send invoices. Keeps telling me error, and that I should contact PayPal

[Jamal1996]

So what's the solution?

[PayPal_Ayesha]

Hello @Jamal1996,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues with invoicing and thank you for getting this to our attention! For this situation, you can contact PayPal Customer Support so that they can take down your account specific information and add it to the records so that our concerned team can look into it and resolve the issue. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage. 

Regards,
Ayesha

[Jamal1996]

The customer service called me and say that your account need to be active! when I asked her can you define how to be active she didnt have an answer!

[PayPal_Meghan]

Hi @Jamal1996, 

Thanks for reaching back out! 

I'm sorry to hear you were advised your account needs to be active without any more information than that. That's certainly not the experience we want you to have. First, I'd like to address when you mentioned that Customer Support had called you. Had you first reached out and then requested a callback? Typically, Customer Support doesn't call out unless you request a callback, so I just wanted to make sure you were speaking with Customer Support. When contacting Customer Support, please only ever use the options listed on PayPal.com either on the Contact Page or Help Center. 

Regarding needing an active account status, it sounds like you may still need to verify your account or finish setting it up. I have some Help Center articles that can guide you through that process; please click on the links I've included to visit them. When setting up your account, you'll want to ensure your email address and phone number are confirmed. Once you've done that, you'll want to verify your account by either adding and confirming a bank or a card. (Which payment type you'll need will be outlined within the verification steps in your account. It varies by country.) After you've verified your account, I also suggest confirming your identity in your Customer Identification Portal. 

Those are the most common steps you need to complete to set up your account fully. I also recommend taking a few minutes to review your Resolution Center to ensure you don't have any outstanding account issues that need information uploaded. 

I hope this information helps you set up your account so that you can create and send an invoice! 

- Meghan

[Michael-1972]

Did this get fixed?  I have the same issue - I see an apology but no resolution or explanation.