Invoice Date not working

corz_416 · ‎Jan-20-2023

Hi, I am about to send an invoice but the date is not working. On the invoice date the figure is 01/02/23YY, when I select the exact date on the calendar, the figure displayed is 01/M2/1Y20. When I entered manually the date with the format DD/MM/YYY, the invoice could not send as it prompted "Please Correct the error" which is the invoice date. Please help.  I have inserted a screen shot for the invalid date.      

snowweb · ‎Jan-20-2023

The invoice date input field is NOT working. The validation script has a bug in it. It is looking for two, two-digit month values instead of one two-digit date and one two-digit month.

The same occurs even if I use the date picker to enter the date.

The end result is that invoices cannot be sent, since the fail date validation. There appears to be NO WORK-AROUND.

snowweb · ‎Jan-20-2023

You might get a better response if you change the subject to "Invoice Date NOT Working".

corz_416 · ‎Jan-20-2023

Hi, thanks for your reply and noticing the subject line. Hope Paypal can fix the bug ASAP.

eferrao11 · ‎Jan-20-2023

I have the same issue. Hopefully it gets fixed ASAP!

Ti_R2 · ‎Jan-20-2023

I really hope they fix this ASAP because a Friday is the worst day to have an issue like that. I'll have to find another invoicing solution after over a year using Paypal.

EDIT: I spend over an hour going through all the hoops with phone support, forwarding screenshots, etc. They promised 48hs for a solution or reply. Hopefully it's solved earlier than that.

corz_416 · ‎Jan-20-2023

@Ti_R2, thank you for your time reporting the issue to tech support, hope they resolve it sooner.

jpaulsmith1 · ‎Jan-20-2023

Support says the problem has been 'forwarded to back office team' and try again in 48hrs.

keezster · ‎Jan-21-2023

Almost 12:30pm Eastern on Jan 21 2023....issue is still there. Hope they're working on the weekend to fix this.

LanessaVO · ‎Jan-22-2023

It's Jan 22...still not working for me in Canada.
Ended up just creating an invoice in a separate program, sending the invoice via email and then sending a money request for the amount.
Hopefully they get this fixed soon!