I returned item, received refund but it is still in my promotional offers
NrdyG91
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Posted on
Nov-17-2022
05:06 PM
Hello, I ordered something by PayPal credit and after couple minutes I changed my mind and I cancelled that order on shop website. In my statement I can see transaction was refunded but in my promotional offers I still have to pay for thing I even didn't receive. I called to customer service and I heard only transaction was refunded. I don't want to pay for something what was refunded. Any suggestions what I should to do ? Write to citizens advice?
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PayPal_JonK
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Nov-22-2022
12:38 PM
Hello @NrdyG91,
Welcome! I'm sorry to hear a refund is going quite as you expected. Normally, once a refund is completed, it may take a few days for it to reflect in your promotional offers. I would recommend continuing to work with PayPal Credit Customer Support if it takes more than a billing cycle to reflect. You can find their contact info in this Help Center article.
Good luck!
- Jon K
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