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I have a refund towards paypal credit but it didn't deduct yet

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debgram
Contributor
Posted on

I purchased through paypal credit but cancelled the order and they refunded my money but paypal credit didn't deduct it from my total.

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I have a refund towards paypal credit but it didn't deduct yet

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PayPal_Iris
Moderator

Hello @debgram,

 

Welcome to PayPal Community! I understand the urgency of wanting this issue resolved. I know this can be concerning. In this event that a payment is cancelled, the balance will be routed back to the account by the merchant and can take 5-10 business days to complete. You can review the transaction details in your Account Activity. 

 

I hope this helps! 

Iris
If you find this post helpful, feel free to provide kudos or accept a post as a solution to help make our community better.

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I have a refund towards paypal credit but it didn't deduct yet

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PayPal_Iris
Moderator

Hello @debgram,

 

Welcome to PayPal Community! I understand the urgency of wanting this issue resolved. I know this can be concerning. In this event that a payment is cancelled, the balance will be routed back to the account by the merchant and can take 5-10 business days to complete. You can review the transaction details in your Account Activity. 

 

I hope this helps! 

Iris
If you find this post helpful, feel free to provide kudos or accept a post as a solution to help make our community better.

I have a refund towards paypal credit but it didn't deduct yet

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kat_v7
Contributor
This has happened to me several times and this is the first time I noticed it in a long time. It’s been more than 10 business days. It’s been months. I my balance was not reduced by PayPal credit. Debgram, did you ever get your credit? What did you do…?

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