How do I setup RCN bill pay? now they bought by Astound Broadband

[sangsang90]

How do I setup RCN bill pay? now they bought by Astound Broadband

I wonder if anyone able to setup bill pay with them?

[PayPal_Meghan]

Hello @sangsang90, 

Welcome to the PayPal Community! Thanks for posting! 

I understand you'd like to set up bill pay with RCN Bill Pay. Regrettably, I do not have specific instructions/details as to which merchants are compatible with PayPal. However, if you'd like general instructions for how to use the PayPal Bill Pay option, I suggest visiting this Help Center article. 

I hope this helps! 

- Meghan

[sangsang90]

So my problem is when I setup BillPay, after entering amount, I got error message screen on next step which is select payment method. I wonder if someone could look into system behind the scene for this

[PayPal_Olivia]

Hi @sangsang90, 

I'm sorry to hear that you get an error when trying to select a payment method. Does the error occur before or after you choose your payment method? What does the error say? These answers will help the Community assist further.

Thank you!

Olivia

[sangsang90]

So the error is before select payment method and after entering payment amount. The error message is "Things don’t appear to be working at the moment"

[PayPal_Meghan]

Hello @sangsang90, 

Thanks for reaching back out with more details! 

When you receive an error message prior to selecting a payment method, that leads me to believe there might be a connection issue. Please try restarting your device and your router. After that, clear your cache and cookies on your preferred browser. If you're using the PayPal Mobile App, you can clear the App's cache in your phone's app settings, but uninstalling and reinstalling may also be beneficial. You'll want to reach out to Customer Support through one of these options if the error message continues. It may need to be investigated further. 

Best wishes! 

- Meghan