How can my customer pay the fees?

JYWAS
Contributor
Contributor

 

I like to send an invoice to my customer. He shall pay as well the fees for the invoice, paypal is charging.

 

Can I setup that the fee is payed by the customer? or

 

Can I setup a an amount I shall receive, and the "rest" (fee) is charged by the customer?

 

Or is there a different way to charge my customer or let him pay than "invoice" ?

 

best regards

 

Jens, JYWAS

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3 REPLIES 3

Catballi
Contributor
Contributor
When creating the invoice there's an option to add a tax on an item -Add "PayPal Tax" to that item(s) and for all PayPal invoice transactions that's 3.49% -Where you can see the subtotal and total amounts there should be an option for "other amount"; add an amount and label PayPal Fixed Fee and enter 3.90 (for Norway or NOK the fixed Fee is kr3.90) [https://www.paypal.com/us/webapps/mpp/merchant-fees#fixed-fees-commercialtrans *for the chart locating all merchant fees for all countries*] ONLY DO THIS IF THE BUYER HAS AGREED TO PAYING THESE FEES; DO NOT APPLY TO ALL BUYERS WITHOUT CONSULTATION
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PayPal_Olivia
Moderator
Moderator

Hi @JYWAS,  and thank you to @Catballi for your reply. We always appreciate seeing the help that our customers and merchants can offer to each other!

 

I appreciate that you would like to pass the fee for receiving a payment on to your buyer. I regret that this would be considered a surcharge, which is not permitted, per the PayPal User Agreement. You can read the PayPal User Agreement by clicking Legal at the bottom of the PayPal website.

 

I hope this helps clarify things.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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JYWAS
Contributor
Contributor

Its actually opposite:

I am the customer and shall pay the amount of $100. Because he has to pay the fee the amount of $100 will not arrive in his account.

 

So what can he do?

 

best regards

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