Gift card help

[DanRamos]

I purchased a Google play card from PayPal. The email to the recipient has failed to reach her twice. I'm not sure if it's because she has AOL (yes, AOL) or what. PayPal tells me to talk to Google because it's their product even though it was bought through PayPal gifts. Google is telling me that they cannot help because the item was purchased through PayPal gifts and the vendor is PayPal. I cannot get a supervisor to step in and help and so for right now, my money is is digital limbo. Anybody has experience with this subject?

[PayPal_Jacob]

Hello @DanRamos,

I'm sorry to hear about the issues you've faced with this gift card purchase. I have an article here from our Help Center that could help you with this concern. I hope you are able to resolve this satisfactorily.