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Error message to add bank account, but already have added account

New Community Member
Posted on

I keep getting an error when trying to purchase a shipping label: "Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023." But I already have a bank account tied to my account, and it has been the same account for years.  Any ideas why I am getting this error?

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