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Enable Guest payments

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flametalben
Contributor
Posted on

Every set of instructions points me to the same; Profile > Selling Preferences > Website Payment Preferences > PayPal Account Optional

 

But since Paypal has updated the look of my paypal page, when I go to my profile/settings there is ONLY 'Login and Security' and Personal Information'. There is no place for me to update selling preferences and it's quite frustrating.

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Enable Guest payments

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Gabriel_PP
PayPal Employee

Hi @flametalben 

 

Thanks for contacting PayPal,

 

Have you tried this link (login to your PayPal account): https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-website-payments

 

If the issue persists,

Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US

 

This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself.

Thanks,

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Enable Guest payments

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Gabriel_PP
PayPal Employee

Hi @flametalben 

 

Thanks for contacting PayPal,

 

Have you tried this link (login to your PayPal account): https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-website-payments

 

If the issue persists,

Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US

 

This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself.

Thanks,

Enable Guest payments

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flametalben
Contributor

Thank you. Yes it looks like I had 'paypal account otpional' turned on the whole time, so it IS possible for guest payments. I should have figured it was the mistake of the potential customer. I have it all sorted out now. They created an account to pay now with their credit card and it was quick and easy.

Enable Guest payments

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Dreamvilleking
New Community Member
I can even find that option on my paypal to enable guest payment

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