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Customer paid the invoice but i did not receive any shipping address to ship or mail it out to.

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zj1997
New Community Member
Posted on

Customer made a payment without any address i can ship to. What can i do? i am afraid of chargebacks too

1 REPLY 1

Customer paid the invoice but i did not receive any shipping address to ship or mail it out to.

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PayPal_Craig
Moderator

Hi @zj1997

 

Welcome to the Community! 
 

In this situation, it might be best to fully refund the customer and ask them to make the payment again adding their delivery address. 

 

If they don't do that, then it will be a clear indication that they are not interested in making a legitimate purchase as a shipping address is needed to ship an item.

 

To be covered under PayPal's Seller Protection Policy, you must ship the item to the address on the transaction page.

 

To learn more about PayPal’s Seller Protection Policy and Purchase Protection Policy, click Legal at the bottom of any PayPal page, and then click PayPal Account User Agreement.

 

Hopefully, this answers your question.
PayPal_Craig

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